Terms and Conditions
GENERAL SALES TERMS
Look-Look and LookLook Business
General Information
The ownership of this website Mira Mira, (hereinafter Website) is held by: , and whose contact details are: Address: Villafranca del bierzo 19 28947 Fuenlabrada Madrid Contact phone: 688001449 Contact email: rrhh@mira-mira.es. This document (as well as other documents mentioned here) regulates the conditions under which the use of this Website (Mira Mira) is governed and the purchase or acquisition of products and/or services on it (hereinafter, Conditions). For the purposes of these Conditions, it is understood that the activityhttps://miramirajewelry.com/The development through the Website includes: Marketing and distribution of jewelry accessories and complements. In addition to reading these Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and data protection policy.https://miramirajewelry.com/By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if you do not agree with all of it, you should not use this Website. Likewise, it is informed that these Conditions could be modified. The User is responsible for consulting them each time they access, navigate and/or use the Website as those in force at the time of requesting the acquisition of products and/or services will be applicable. For any questions that the User may have regarding the Conditions, they can contact the owner using the contact details provided above or, if applicable, using the contact form.
2. THE USER
Accessing, browsing, and using the Website confers the status of user (hereinafter referred to, interchangeably, individually as User or collectively as Users), therefore, by initiating navigation on the Website, all the Conditions established here are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations that must be complied with as appropriate. The User assumes responsibility for the correct use of the Website. This responsibility will extend to: Using this Website solely to make legally valid inquiries and purchases or acquisitions. Not making any false or fraudulent purchases. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled, and the relevant authorities would be informed. Providing truthful and lawful contact information, such as email address, postal address, and/or other data (see Legal Notice and General Terms of Use). The User declares to be over 18 years old and to have the legal capacity to enter into contracts through this Website. The User may formalize, at their discretion, withhttps://miramirajewelry.com/The purchase agreement for the desired products and/or services can be made in any of the languages in which these Terms are available on this Website.
Purchasing process or acquisition
Registered Users can make purchases on the Website through the established means and forms. They must follow the purchasing and/or online acquisition procedure of Mira Mira, during which various products and/or services can be selected and added to the cart, basket, or final shopping space, and finally click on: "PLACE ORDER". Likewise, the User must fill in and/or verify the information requested at each step, although, during the purchasing process, before making the payment, the purchase data can be modified. Subsequently, the User will receive an email confirming thathttps://miramirajewelry.com/Once your order or purchase request and/or service provision has been received, that is, the order confirmation. And, if applicable, you will also be informed, likewise, by email when your purchase is being shipped. In some cases, this information may also be made available to the User through their personal connection space on the Website. Once the purchase process is completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and, if applicable, through their personal connection space on the Website. Likewise, the User may, if desired, obtain a paper copy of their invoice by requesting it tohttps://miramirajewelry.com/By using the contact spaces on the Website or through the contact information provided above. The User acknowledges being aware, at the time of purchase, of certain specific sales conditions concerning the product and/or service in question, which are displayed alongside the presentation or, where applicable, image of it on its Website page, indicating, by way of example, but not exhaustively, and depending on each case: name, price, components, weight, quantity, color, product details, or characteristics, the way in which they will be carried out and/or cost of the services; and acknowledges that placing the purchase order materializes the full and complete acceptance of the specific sales conditions applicable in each case. Unless expressly stated otherwise,https://miramirajewelry.com/The manufacturer of the products sold or that could be marketed on the Website is not us. Althoughhttps://miramirajewelry.com/Efforts are made to ensure that the information displayed on the Website is correct, however, at times the packaging and/or materials and/or components of the products may contain additional or different information from what appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings, and/or instructions that accompany the product.
Availability
All purchase orders received byhttps://miramirajewelry.com/Through the Website, purchases are subject to product availability and/or to no circumstance or force majeure (clause nine of these Conditions) affecting the supply of the products and/or the provision of services. If there are difficulties in the supply of products or if products are out of stock,https://miramirajewelry.com/The company commits to contacting the User and refunding any amount that may have been paid as a payment. This will also apply in cases where the provision of a service becomes impossible.
Prices and Payment
The prices displayed on the Website are final, in Euros (€) and include taxes, unless by legal requirement, especially regarding VAT, a different issue is indicated and applied. Shipping costs are included in the final prices of the products as shown on the Website.https://miramirajewelry.com/The services of delivery and/or shipping are carried out through: Ctt Express. In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely. Prices may change at any time, but any changes will not affect orders or purchases with respect to which the User has already . The accepted payment methods will be: Credit or debit card, and PayPalhttps://miramirajewelry.com/Uses all means to ensure the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system. Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize the payment,https://miramirajewelry.com/The online store will not be responsible for any delay or failure in delivery and will not be able to formalize any contract with the User. Oncehttps://miramirajewelry.com/Upon receiving the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the User is sent the shipping confirmation and/or confirmation of the service provided in the manner and, if applicable, place established. If the payment method is PayPal, the charge will be made at the timehttps://miramirajewelry.com/Send a confirmation of the purchase order or acquisition of products and/or services to the User. In any case, by clicking on "PLACE ORDER" the User confirms that the payment method used is theirs.
Delivery
In cases where it is necessary to physically deliver the contracted goods, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands), European Union. Except in cases where there are unforeseen or extraordinary circumstances, or, where applicable, derived from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation. If for any reason, attributable to the User,https://miramirajewelry.com/If we are unable to meet the delivery date, we will contact the User to inform them of this circumstance, and they may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days. If it is impossible to deliver the order due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to arrange for it to be delivered again. If the User will not be at the delivery location during the agreed time slot, they should contacthttps://miramirajewelry.com/to agree on delivery another day. In case 30 days have passed since your order is available for delivery, and it has not been delivered due to reasons not attributable tohttps://miramirajewelry.com/,https://miramirajewelry.com/The User will understand that they wish to withdraw from the contract and it will be considered resolved. As a consequence of the resolution of the contract, all payments received from the User will be refunded, except for the additional expenses resulting from the User's choice of a delivery method different from the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered resolved. However, the User should be aware that the transport resulting from the resolution may have an additional cost that may be passed on to them. For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment when the User or a third party indicated by the User acquires physical possession of the products, which will be evidenced by signing the receipt of the order at the agreed delivery address. The risks arising from the products will be borne by the User from the moment of their delivery. The User acquires ownership of the products whenhttps://miramirajewelry.com/receive full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it occurs after the complete receipt of the payment amount forhttps://miramirajewelry.com/According to the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be deemed located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally prevailing one at all times depending on the specific article in question. In the same vein, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common system of VAT, purchase orders will be located, for delivery and/or provision, in the Member State of the European Union where the address listed on the purchase order is located, and therefore, the applicable VAT will be the one in force in that Member State.
Technical means to correct errors
The User is informed that in case they detect an error when entering the necessary data to process their purchase request on the Website, they can modify it by contactinghttps://miramirajewelry.com/Through the contact spaces enabled on the Website, and, if applicable, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information could also be corrected by the User through their personal space to connect to the Website. In any case, the User, before clicking on "PLACE ORDER", has access to the space, cart, or basket where their purchase requests are recorded and can make modifications. Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
Returns
In cases where the User purchases products on or through the Website of the owner, they have a series of rights, as listed and described below: Right of Withdrawal The User, as a consumer, makes a purchase on the Website and therefore has the right to withdraw from that purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by them, other than the carrier, acquired physical possession of the goods purchased on the Website.https://miramirajewelry.com/or in the event that the goods that make up your order are delivered separately, within 14 calendar days from the day the User or a third party authorized by the User, other than the carrier, acquired physical possession of the last of those goods that made up the same purchase order, or in the case of a service contract, within 14 calendar days from the day the contract was concluded. To exercise this right of withdrawal, the User must notify their decision tohttps://miramirajewelry.com/You can do so, if applicable, through the contact spaces enabled on the Website. The User, regardless of the means chosen to communicate their decision, must express clearly and unequivocally their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form templatehttps://miramirajewelry.com/It makes available to you as an annex to these Conditions, however, its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication expressing unequivocally the decision to withdraw is sent before the corresponding deadline expires. In case of withdrawal,https://miramirajewelry.com/The User will be refunded all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method different from the least expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on whichhttps://miramirajewelry.com/The User is informed of the decision to withdraw.https://miramirajewelry.com/The User will be refunded using the same payment method that was used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However,https://miramirajewelry.com/The User may retain said refund until the products or items from the purchase have been received, or until the User provides proof of their return, depending on which condition is met first. The User may return or send the products tohttps://miramirajewelry.com/en: Villafranca del bierzo 19 28947 Fuenlabrada Madrid And you must do so without any undue delay and, in any case, no later than within 14 calendar days from the date on whichhttps://miramirajewelry.com/The User has been informed of the decision to withdraw. The User acknowledges that they will be responsible for the direct cost of returning the goods (transport, delivery) if incurred. Additionally, they will be responsible for any decrease in the value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. The User acknowledges that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case for: customized products; products that can deteriorate or expire quickly; music or video CDs/DVDs without their original packaging, as sealed in the factory; products that are sealed for hygiene or health reasons and have been unsealed after delivery. In the same vein, the provision of a service that the User may contract on this Website is governed, as this Law establishes that the Right of withdrawal will not apply to Users when the service has been fully executed, or when it has begun, with the express consent of the consumer and user and their acknowledgment that once the contract has been fully executedhttps://miramirajewelry.com/If you have lost your right of withdrawal. In any case, no refund will be made if the product has been used beyond mere opening, of products that are not in the same conditions as they were delivered or that have suffered any damage after delivery. Likewise, the products must be returned using or including all their original packaging, instructions, and other documents that may accompany them, as well as a copy of the purchase invoice. You can download the Withdrawal Form Model at the following link:https://miramirajewelry.com/Return of defective products or shipping error. These cases refer to situations in which the User believes that, at the time of delivery, the product does not meet the specifications outlined in the contract or purchase order, and therefore, they should contacthttps://miramirajewelry.com/Immediately and inform them of the existing dissatisfaction (defect/error) through the same means or using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed on how to proceed with the return of the products, and once returned, they will be examined and the User will be informed, within a reasonable period, whether a refund is applicable or, if necessary, a replacement. The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days following the date on which we send an email confirming that the refund or replacement of the non-compliant item is applicable. The amount paid for those products that are returned due to a defect, when it actually exists, will be fully refunded, including delivery costs and any costs that the User may have incurred to make the return. The refund will be made through the same payment method that the User used to make the purchase. In any case, the rights recognized in the current legislation at all times for the User, as a consumer and user, will always be respected. Guarantees The User, as a consumer and user, has guarantees on the products that they may acquire through this Website, in the legally established terms for each type of product.https://miramirajewelry.com/therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product. In this sense, it is understood that the products are in conformity with the contract as long as: they conform to the description provided byhttps://miramirajewelry.com/and possess the qualities presented in it; be suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and performance of a product of the same type and that are fundamentally expected from it. When this is not the case with the products delivered to the User, the User must proceed as indicated in the section Return of defective products or shipping error. However, some of the products marketed on the Website may have non-homogeneous characteristics as long as they derive from the type of material with which they have been manufactured, and therefore will be part of the individual appearance of the product, and will not be a defect. On the other hand, it could happen that the User acquires on the Website a product from a brand or manufactured by a third party. In this case, and considering that the User believes it is a defective product, the User also has the possibility to contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty right directly with them during the two years following the delivery of said products. For this, the User must have kept all the information related to the product warranty. However, to learn more about the After-Sales Servicehttps://miramirajewelry.com/It offers to the Users of the Website can consult it here:https://miramirajewelry.com/contact
DISCLAIMER
Unless otherwise provided by law,https://miramirajewelry.com/The store will not accept any responsibility for the following losses, regardless of their origin: any losses that were not attributable to any breach on its part; business losses (including loss of profit, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract of the products between both parties was formalized.https://miramirajewelry.com/It also limits its liability regarding the following cases:https://miramirajewelry.com/Apply all measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimal differences or inaccuracies that may exist due to lack of screen resolution, or issues with the browser being used or others of this nature.https://miramirajewelry.com/The company will act with the utmost diligence in order to make the product available to the transport company responsible for the order. However, it is not responsible for damages resulting from a malfunction of the transportation, especially due to causes such as strikes, roadblocks, and in general any others specific to the sector, which result in delays, losses, or theft of the product. Technical failures that, due to fortuitous or other causes, prevent the normal operation of the internet service. Lack of availability of the Website due to maintenance or other reasons, which prevent access to the service.https://miramirajewelry.com/puts all means at its disposal in order to carry out the purchase, payment, and shipping/delivery process of the products, however, it is exempt from responsibility for causes that are not attributable to it, fortuitous event, or force majeure.https://miramirajewelry.com/The online store will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time,https://miramirajewelry.com/Nor will be responsible for a wrong return made by the User. It is the User's responsibility to return the correct product. In general,https://miramirajewelry.com/The online store will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, which may include, but not limited to: Strikes, lockouts or other labor disputes. Civil unrest, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster. Inability to use trains, boats, planes, motor transport or other means of transportation, public or private. Inability to use public or private telecommunications systems. Acts, decrees, legislation, regulations or restrictions of any government or public authority. In this way, the obligations will be suspended during the period in which the force majeure event continues.https://miramirajewelry.com/You will have an extension in the deadline to fulfill them for a period of time equal to the duration of the force majeure event.https://miramirajewelry.com/It will make every reasonable effort to find a solution that allows it to fulfill its obligations despite the force majeure event.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most of the communications withhttps://miramirajewelry.com/Electronic communications (email or notices posted on the Website). For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communicationshttps://miramirajewelry.com/Electronic submissions meet the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User. The User may send notifications and/or communicate withhttps://miramirajewelry.com/Through the contact information provided in these Terms and Conditions and, if applicable, through the contact spaces on the Website. Likewise, unless otherwise specified,https://miramirajewelry.com/You can contact and/or notify the User via email or the provided postal address.
RESIGNATION
No waiver ofhttps://miramirajewelry.com/to a specific legal right or action or lack of requirement forhttps://miramirajewelry.com/Strict compliance by the User with any of its obligations shall not constitute a waiver of other rights or actions arising from a contract or the Terms, nor release the User from its obligations. No waiver ofhttps://miramirajewelry.com/Any waiver of any of the present Conditions or of the rights or actions derived from a contract shall not be effective unless it is expressly established as a waiver, formalized, and communicated to the User in writing.
12. NULLITY
If any of the present Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
Complete agreement
The present Conditions and any document referred to herein constitute the entire agreement between the User andhttps://miramirajewelry.com/In relation to the object of the sale and replace any other pact, agreement, or previous promise agreed verbally or in writing by the same parties. The User andhttps://miramirajewelry.com/They acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
DATA PROTECTION
The personal information or data that the User provideshttps://miramirajewelry.com/During a transaction on the Website, they will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all the information or data provided is truthful.
Applicable legislation and jurisdiction
Access, navigation, and/or use of this Website and the purchase contracts of products through it will be governed by Spanish legislation. Any controversy, issue, or disagreement that arises or is related to the access, navigation, and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts betweenhttps://miramirajewelry.com/and the User, shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
Complaints and Claims
The user can reachhttps://miramirajewelry.com/You can make your complaints, claims, or any other comments through the contact information provided at the beginning of these Terms (General Information).https://miramirajewelry.com/it has official complaint forms available to consumers and users, which they can requesthttps://miramirajewelry.com/at any time, using the contact information provided at the beginning of these Terms (General Information). Likewise, if from the conclusion of this purchase contract betweenhttps://miramirajewelry.com/And the User will raise a dispute, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution for consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/. These General Purchase Conditions have been created using the online general purchase conditions template generator on 07/17/2021.
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